Edgil's commitment to delivering the best possible service in the industry is recognized by our customers. We provide a toll-free support line that allows you to reach our staff of highly-trained support engineers during your regular business hours. We also offer the option of 24x7 access for mission-critical applications. Comprehensive training and on-site installation support are part of every product we sell.

Contacting Customer Support
Edgil's customer support engineers are available to assist you with any problems or questions you might have. You can contact Customer Support at our toll free number (800) 457-9932 option 1

Our current phone support hours are Monday - Friday 8:00 AM - 5:00 PM Eastern Time, excluding Edgil company holidays listed in the Company Holidays section below.

Support Hours for Customers in other Time Zones
To better serve our customers located in other time zones, Edgil provides the following extended support hours in addition to the standard hours.

	Central	4:00 - 5:00 PM Central Time
	Mountain	3:00 - 5:00 PM Mountain Time
	Pacific	2:00 - 5:00 PM Pacific Time

To contact Customer Support after 5:00 PM Eastern Time, please call Edgil's toll free support number (800) 457-9932 Option 1, and leave your company name, your name, a phone number where you can be reached, and a description of the problem in the voice mailbox. A customer support engineer will respond as soon as possible.

24 X 7 Extended Support
Customers who have purchased 24-hour, seven days per week extended support on the Edgil system receive support coverage on Saturdays, Sundays and all Edgil company holidays as outlined in the Company Holidays section below.

For contact Customer Support after 5:00 PM Eastern Time, please call Edgil's toll free number (800) 457-9932 option 2 and leave your company name, your name, a phone number where you can be reached, and a description of the problem in the voice mailbox. A customer support engineer will respond promptly.

E-mail Support
You can also contact Customer Support by e-mail at edgilsupport@adstar.com with questions. comments, or concerns. A customer support engineer will respond as soon as possible.